Web Site Evaluation: Do Web Applications Meet User Expectations? Music, Consumer Goods and e-Banking on the Test Bed
نویسندگان
چکیده
The paper presents an analysis of twelve commercial Web sites in three different business sectors: music, consumer goods, and e-banking. The Web sites were assessed using the Extended Web Assessment Method, an evaluation tool which has been specifically created for the assessment of e-commerce applications. The findings show that most Web sites are far from fully meeting user expectations. Interestingly, the lessons learned are quite different for each sector. Music selling Web sites should have an easy job in meeting customer requirements because they can deliver their products directly over the Internet. Nevertheless, the download of mp3 files from US-based companies onto a Swiss computer seemed to be a big problem. Consumer goods are a local business. Despite of this possible disadvantage they showed the best performance in satisfying their customers. Ebanking applications do not present differentiated features, one can seemingly be replaced by the other with no problem.
منابع مشابه
Extended Web Assessment Method (EWAM) - Evaluation of E-commerce Applications from the Customer's Viewpoint
The paper presents and applies the Extended Web Assessment Method (EWAM) an evaluation tool which has been specifically created for the assessment of e-commerce applications. EWAM builds on the Web Assessment Method developed at the University of St. Gallen, Switzerland [12] and integrates findings from the Technology Acceptance Model [1] and several alternative approaches. It defines an evalua...
متن کاملDefining prerequisites for banking web site design: the wow! approach
Being involved in the development of a high standing Web site without having the necessary amount of money, we came to the idea of creating a set of basic features that Web sites should inevitably have in order to meet customers quality basic expectations. The paper reports on the development of the methodology created to face the research question. The result is an innovative methodology calle...
متن کاملOn Social Network Web Sites: Definition, Features, Architectures and Analysis Tools
Development and usage of online social networking web sites are growing rapidly. Millions members of these web sites publicly articulate mutual "friendship" relations and share user-created contents, such as photos, videos, files, and blogs. The advances in web designing technology and fast growing usage of online resources prompted web designers to improve features and architectures of social ...
متن کاملOn Social Network Web Sites: Definition, Features, Architectures and Analysis Tools
Development and usage of online social networking web sites are growing rapidly. Millions members of these web sites publicly articulate mutual "friendship" relations and share user-created contents, such as photos, videos, files, and blogs. The advances in web designing technology and fast growing usage of online resources prompted web designers to improve features and architectures of social ...
متن کاملSelling Books Online: An Evaluation of Australian and Swiss E-Shops
The Extended Web Assessment Method (EWAM) is an evaluation tool specifically created for the assessment of electronic commerce applications. One of the oldest evaluation methods of its kind, EWAM has been revised and improved over the years. The method is based on an evaluation grid that includes a set of criteria with which to appraise the quality and success of e-commerce applications. The fo...
متن کامل